ad365 Privacy Policy

1. Introduction

ad365 ("we", "us", "our") operates the online casino and sports betting platform available at ad365.ws. This Privacy Policy describes how we collect and process personal data from users ("you", "your") who access or use the platform, in accordance with applicable data protection principles. By registering an account or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy applies to all data processing activities carried out by ad365 in connection with the Services, including account registration, payment processing, gameplay activity, customer support interactions, and marketing communications. It should be read together with the ad365 Terms and Conditions.

2. Information We Collect

We collect personal data from you directly when you register, use the Services, or contact our support team. We also collect certain technical data automatically when you access the platform. The categories of personal data we process include:

• Identity information: full name, date of birth, and a copy of a government-issued identity document when requested for KYC verification purposes.
• Contact information: mobile phone number used for OTP-based account verification and account communications.
• Financial information: mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers) associated with deposit and withdrawal transactions. We do not store full payment credentials — transactions are processed through the payment providers' own secure gateways.
• Usage and gameplay data: betting history, game session logs, wager amounts, game outcomes, platform navigation patterns, and feature interactions. This data is used for account management, fraud detection, and responsible gaming monitoring.
• Technical data: IP address, device type and model, operating system version, browser type, session timestamps, and general geographic location derived from IP address (country/region level only — not precise GPS location).

We collect only the personal data that is necessary for the purposes described in this Privacy Policy. We do not collect sensitive data categories such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required for regulatory compliance purposes and only to the minimum extent necessary.

4. Legal Basis for Processing

ad365 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contract performance: processing necessary to register your account, deliver the Services you have requested, and fulfil our obligations under the Terms and Conditions.
• Legal obligation: processing required to comply with applicable anti-money laundering regulations, KYC obligations, fraud reporting requirements, and other legal duties.
• Legitimate interests: processing carried out for our legitimate interests in operating a secure and fraud-free platform, preventing abuse, improving service quality, and protecting the interests of all players — provided these interests are not overridden by your rights and freedoms.
• Consent: where we send promotional communications about bonuses, seasonal offers, or new features, we rely on your consent. You may withdraw consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

ad365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data in the following limited circumstances:

• Payment service providers: we share the minimum necessary transaction data with bKash, Nagad, Rocket, and Upay to process your deposits and withdrawals. These providers operate under their own privacy policies and are contractually bound to process data only for the purposes of completing your transactions.
• Game content providers: game studios and live casino operators (Evolution Gaming, Pragmatic Play Live, Ezugi, and others) receive session-level data necessary to deliver their games within the ad365 platform. This data typically includes a session token and game configuration — it does not include your full personal profile.
• Fraud prevention and regulatory authorities: we may disclose personal data to relevant law enforcement agencies, financial intelligence units, or regulatory bodies when required to do so by applicable law, valid court order, or in the course of investigating suspected illegal activity including money laundering or fraud.
• Technology and infrastructure providers: we use third-party hosting, cloud storage, and security service providers to operate the platform. These providers are contractually prohibited from using your data for any purpose other than providing services to ad365.

6. Cookies and Tracking Technologies

ad365 uses cookies and similar lightweight tracking technologies to operate the platform, maintain your session, and improve your experience. We do not use advertising cookies or third-party tracking pixels for cross-site behavioural advertising. The types of cookies we use include:

• Essential cookies: strictly necessary for the platform to function. These include session authentication tokens, security cookies, and load-balancing identifiers. They cannot be disabled without breaking the Services.
• Functional cookies: remember your in-session preferences such as display settings, recently viewed game categories, and language preference. These improve usability but are not required for core functionality.
• Analytics cookies: collect anonymised aggregate data about how users navigate the platform — pages visited, session duration, features used. This data cannot identify individual users and is used only to improve the platform.

Most mobile browsers allow you to control or delete cookies through the browser's settings. Please note that disabling essential cookies will impair the functionality of the ad365 platform and may prevent you from logging in or completing transactions.

7. Data Retention

ad365 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of your account relationship with ad365; transaction records are retained for a minimum of five years following the date of the transaction to comply with anti-money laundering record-keeping requirements; KYC verification documents are retained for a minimum of five years following account closure; technical and usage logs are retained for up to 12 months unless required for an ongoing investigation.

When personal data is no longer required, we will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised data that can no longer identify you may be retained indefinitely for statistical and platform improvement purposes.

8. Data Security

ad365 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your device and the ad365 platform; OTP-based two-step verification for new device logins and sensitive account changes; access controls that restrict employee access to personal data on a strict need-to-know basis; regular security reviews of platform infrastructure and third-party integrations.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ad365 will notify affected users without undue delay and take immediate steps to contain and remediate the breach. You are responsible for maintaining the security of your own login credentials, including your password and OTP codes. Never share these with anyone.

10. Children's Privacy

The ad365 platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe a minor may have registered on ad365 should contact our support team immediately via the email address listed at the bottom of this page.

11. Third-Party Links

The ad365 platform does not contain links to external third-party websites. However, where game content is delivered by third-party studios within the platform environment, those studios operate under their own privacy practices in respect of data processed entirely within their game engines. ad365 is not responsible for the privacy practices of third-party game content providers in respect of data that those providers process independently of ad365's instructions.

12. Changes to This Privacy Policy

ad365 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes, we will update the effective date at the top of this page. Where practicable, we will also notify registered users via their associated contact information. Continued use of the platform following notification of a material change constitutes your acceptance of the updated Privacy Policy.

If you do not agree with any material change to this Privacy Policy, you may request account closure by contacting our support team. We will close your account and, subject to applicable legal retention obligations, delete your personal data in accordance with the retention periods described in Section 7.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ad365 handles your personal data, please contact our support team. We will respond to all privacy-related enquiries within five business days.

Email: [email protected]